All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to Panchprayag Holidays LLP.
On confirmation of booking your contract is with Panchprayag Holidays LLP. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end.
Balance payment is to be made 10 days prior to the date of start of services. Any booking made within 15 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself.
Apart from above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year, Pushkar Fair, Diwali etc) full payment is required to be made at the time of booking itself.
Terms & conditions for Group booking will be separate and case to case basis.
Complimentary services for child below 5 year will be at the hotels only and will be chargeable if any additional service is availed apart from the services offered.
Complimentary child will not be given any additional seat in the vehicle, the guests will have to adjust them in the same vehicle.
AC will not work in hill areas or stopped / parked vehicle
Vehicle will run only till the point it is allowed in a particular destination, if the guest want to travel/visit beyond that point will have to arrange the local transport by him/her self.
If Gala dinner on selected date is mandatory in the hotel opted the same will be directly payable by the guest and will be as per the hotel’s policy.
All payments are to be made in name of Panchprayag Holidays LLP.
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:
Irrespective of above mentioned cancellations slabs - incase of cancellation of tour / travel services after the booking is made with us - a minimum 10% service charges would be applicable.
In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
In case of special train journey (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express) - a separate cancellation policy is applicable (which would be advised as and when required).
Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
High Peak Season bookings (from 20th Dec to 15th Jan).
Festival Period Bookings (Festivals like -Diwali, Duseera, Holi, Pushkar fair etc).
Long Weekends Bookings.
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Arrival and Departure Policy: Check-In Timings: 1200 - 1500 Hours
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check-Out Timings: 1000 - 1200 Hours
Late check-outs are available on request and subject to availability / Payment. Extra Usage of Vehicle:
Please note that the cost of extra usage of vehicle (cars / coaches with the driver) is not included in the services and hence extra usage of Vehicle after transfer or after sightseeing is not allowed.
Our liabilities & limitations:
Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same would be charged as extra.
All the disputes arising out of this agreement or any other subsequent agreement would be subject to Delhi Courts only.
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Panchprayag Holidays LLP
1483 / A-1 ,2nd Floor Wazir Nagar, K.M.Pur, Near By South Ex-I Metro Station ,New Delhi, DL 110003 IN
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